CCX is backed by Severalnines’ support team to monitor and manage the service and will react to database failures, updates and security patches to meet the Service Commitment.
|Aspect||Standard Support Plan||Premium Support Plan|
|Monthly price||Included||20% of infrastructure spending, with a minimum of $2000/month|
|Access to the ticketing system||Yes||Yes|
|Support access||Email and phone|
|Support hours||Business hours||24 x 7 x 365|
|Response time||1 business day||1 hour|
To reach out to the technical team for technical support, please create a ticket in our Severalnines Support portal and choose “CCX” under the Infrastructure dropdown, or reach us out via email support [at] severalnines.com. For bug reports, feature requests and other feedbacks, kindly fill up this form.
Please visit the CCX SLA page for further details.
Sales or General Inquiries
For sales and general inquiries, kindly reach us out by filling up the Contact Us form or email at sales [at] severalnines.com