Error Report
Overview
This section describe the Error Report utility in ClusterControl. It is a compressed file (tarball) containing diagnostic information about the cluster (cmon logs, database error logs, and the contents of some important CMON database tables). This is very useful for troubleshooting purposes, especially when working with the Severalnines Support team on a support issue. Attach the generated compressed file to your support request.
Generate an Error Report
Generate an error report is really straightforward. Please follow the below steps on how to generate a error report:
-
To create a new error report for a cluster, go to ClusterControl GUI → choose a cluster → Reports, click the Create Error Report button.
-
There will be an option to mask passwords so that if any are contained in the configuration, ClusterControl will mask them. The default is always ON.
-
Download the tarball file through Action → Download.
In most cases, you may need to share the generated error report with our Support team for troubleshooting and debugging purposes.
ClusterControl GUI diagnostic
For ClusterControl GUI-related issue, you can use the Diagnostic feature available at ClusterControl GUI → Settings → Diagnostics and toggle ON UI audit data collection. This allows user to record and capture the necessary data while reproducing an issue in the user interface.
Once the issue has been replicated, switch off the setting afterward to stop audit data collection and click on Download audit data for analysis or to share with our Support team for troubleshooting and debugging. The audit data is useful for our team to replay and see the actual error faced by users in their specific settings and environments without a screen sharing session.
Warning
Remember to switch off the setting afterward to stop audit data collection otherwise it will impact the web browser's performance after a period of time.
Note
Note that we are not collecting any personal data during this process.